Our commitment
Lurexa Bio aims to describe products clearly, confirm order details before payment, provide realistic shipping information and respond fairly when an order is not delivered as agreed.
Research-use terms
All catalog products are supplied strictly for lawful laboratory research use only. They are not for human consumption and are not for human or veterinary use.
Products are not medicines, foods, supplements or cosmetics and are not offered for diagnosis, treatment, cure or prevention of disease. Buyers are responsible for lawful handling, storage, use and disposal.
Shipping estimates
Jamaica customers may choose Zipmail for J$700 or Knutsford Express for J$1,200 at checkout. Jamaica delivery is automatically waived when the product subtotal reaches J$20,000.
International tracked shipping is a flat US$30 on every international order and is not waived based on order subtotal.
International bulk orders are fulfilled from China and typically arrive in about 12 days after dispatch. This is an estimate, not a guaranteed delivery date. Customs processing, carrier delays, weather, holidays, destination requirements, and other events outside Lurexa Bio’s control may extend the delivery window.
Tracking is provided after dispatch when available. Please contact support if tracking has not updated for an unusual period.
Order changes and cancellations
Contact support as soon as possible if you need to change or cancel an order. We will try to assist before processing or dispatch, but a change or cancellation is not guaranteed once fulfillment has started.
Once an order has been correctly fulfilled and dispatched, a change of mind does not normally qualify for a refund. This does not limit any rights available under applicable law.
Incorrect, damaged, defective or incomplete orders
Please inspect your delivery promptly. Contact support within 48 hours of delivery if the package is damaged, an item is incorrect, an item is missing, or there is another problem with the order.
Include your order number, a clear description of the issue, photos of the outer packaging, shipping label and affected item, and an unboxing video if available. Keep the product and original packaging while the claim is reviewed.
After review, Lurexa Bio will provide an appropriate remedy—which may include replacement, refund or another resolution—consistent with the circumstances and applicable law.
Delayed, lost or undelivered packages
A normal carrier or customs delay does not automatically qualify for a refund. If an order is materially overdue, contact support so we can investigate with the carrier.
If Lurexa Bio cannot fulfill the order, or confirmed non-delivery requires a remedy under applicable law, we will offer an appropriate replacement or refund.
Orders affected by an incorrect or incomplete customer address, refusal to cooperate with lawful customs requirements, or an unclaimed delivery may not qualify for a refund, subject to applicable law and the facts of the case.
Approved refunds
Approved refunds are returned using the original payment method where reasonably possible. Please allow 5–10 business days after approval for processing; your bank or payment provider may require additional time.
Original shipping charges may be non-refundable when the order was delivered as agreed, except where applicable law requires otherwise.
How to request help
Email support.lurexabio@gmail.com with your full name, order number, delivery date, description of the issue and supporting photos. We will acknowledge the request and explain the next review step.